topics

Module#1. Managing placing and booking, ensuring guests’  safety.

 

The aim of the module is to introduce the trainees to the theoretical knowledge accumulated in the field, to the essence of the hotel management as well as to its functions and methodology.

 

The course will cover the following issues:

  • Introduction to the hotel management (historical overview, hotel classification systems, trends of growth of the field);
  • The essence of placement industry and hotel service;
  • The principal offices of a hotel and peculiarities of their functioning;
  • Hotel and hotel room classification systems;
  • The hotel prices and pricing policy;
  • Policy of early arrivals and late check-outs;
  • The hotel organization and the front office;
  • Booking/reservation (importance of booking for travelers and for the hotels; overview of the booking system; sources; booking procedures of the guests).
  • Reservation confirmation letter and its significance;
  • Guest registration (importance of the first contact with guests; gathering the guests’ data; the guests’ registration procedure; room registration).
  • Difficult situations and handling them;
  • Payment (front office accounting practice; accaunting and payment forms and procedures);
  • Check-outs (necessary procedures for checking out; the guests’ records).

 

Trainer: Giorgi Kurashvili  

 

Duration: 18 hours (6 meetings)

 

A 16-year experience in hospitality management, namely in hotel administration. Cooperation with such brands as: Marriott International (Tbilisi Marriott), Carlson Rezidor Hotels Group (Radisson Blu Iveria) and IHG (Holiday Inn Tbilisi). Since 2016 has been working as the reception-placing manager at Biltmore Tbilisi.

 

Module #2 Housekeeping

 

 The structure and functions of housekeeping in a hotel. The operational process of housekeeping.

Trainer: Oksana Hodin – Invited trainer at Caucasus University Training Center

 

 Duration: 12 hours (4 meetings)

Module #3. General Course in Human Resources Management;

 Aim of the training:

The trainees will develop/deepen their practical and theoretical knowledge of HR management approaches which will enable them to expand their view of HR systems and implement them, which, in its turn, will help an organization to achieve its goals and create a healthy, fair and sophisticated environment.

 

The topics in the module:

 

  • HR management (classical and modern approaches);
  • HR business partner;
  • Organizational culture; communication;
  • Planning, attracting, selecting, adapting and retaining human resources;
  • Types of organizational changes;
  • Human resources management while carrying out organizational changes;
  • Stress management;
  • Compensation models, teaching and development;
  • Motivational systems, evaluation and award.

 

Final class at Holiday Inn Tbilisi. Project presentation and the course summary

 

Trainer: Khatuna Tughushi – Ajara Group, Assitant Director of HR Department (Holiday Inn Tbilisi, Rooms Kazbegi, Rooms Tbilisi, Fabrica Hostel).

 

Duration: 18 hours (6 meetings)

Module #4. Prospects of developing a Georgian brand of hotels

  • The training goal

The goal of the training is to provide the trainees with special knowledge of hotel operation as of an organization and furnish information needed for its management. The training will discuss peculiarities of the hotel operation and current market trends.

 

The training is designed to equip the trainees with theoretical and practical knowledge in hospitality and allow them to develop problem solving skills. The trainees will develop skills to apply the theoretical knowledge in practice, which will allow them to plan, develop strategies and solve problems of hospitality.

 

Topics in the Module

 

  • Prospects of developing Georgian brand of hotels
  • Hotel management in Georgian reality:
    • Types of management in a hotel;
    • Team management and leadership;
    • Motivation and benefits in a hotel;

 

Trainer: Ketevan Alimbarashvili  

Has a 13-year experience of working in hotel and restaurant sector; is involved in preparation of local hotels of Georgian barnd; is a co-author of a few hotel projects, branding and concepts; has worked at top managerial position at a few hotels; for 5 years was the Director General; is a trainer at different training centers; at TBC Bank is a trainer of the project - TBC for Business and the business consultant in tourism and hospitality; has conducted a full course of hotel management throughout Georgia; is the head of the Business Development Department of Hotel Management Program of Company Areal, subsidiary of Livingston. Is a participant of Executive Master’s Program in International Hotel Management of the world top three Swiss School Les Roches.  

 

Duration: 6 hours (2 meetings)

Module #5 Event Management

Customer order analysis, event planning, budgeting and making an offer, administering the event operational part.

Trainer: Nino Pataridze – Event director “Ajara Group” (Holiday Inn, Tbilisi, Rooms Kazbegi, Rooms Tbilisi, Fabrika Hostel).

Duration: 3 hours (1 meeting).

 

 Module #6 Online Slaes

  • The essence of online sales, overview
  • Hotel sales channel
  • Meta serach and online booking sites
  • How to offer our services to customers online
  • The key factors of successful online operations
  • Overview – how to work with extranet?
  • Questions about the topics discussed
  • The trainees’ opinions

 

Trainer: Lela Shengelia  

Duration: 3 hours (1 meeting)

Module #7. Food and Drink Management

 

Topics of the module:

 

  • Opting for the menue taking account of the restoran themes and market demands;
  • Determining the price of food and drinks;
  • Standard recipes;
  • Developing effective control systems;
  • Price setting strategies;
  • Procedures of product purchases, receipt, storage and preparing;
  • Determining the labor costs of the parlour and kitchen staff;
  • Procedure of accounting the remaining products at the end of each month.

 

Trainer: Ilia Saganelidze  

 

Duration: 9 hours (3 meetings)

Module #8. The Code of Hotel and Tourist Company Relations. What hotels should know about the activities of tourist companies. Who is the most desirable/welcome customer of a hotel? 

The topics of the module:  

 

  • What relations should be established between hotels and tourist companies
  • Why tourist companies are important for hotels?
  • The hotel pricing policy with tourist companies
  • Leisure & MICE tourism
  • Distinguishing features of tour operators and business tourism
  • How hotels work on the LEISURE segment
  • How hotels work on MICE segment
  • MICE tourism criteria regarding hotels
  • Can all the hotels be compatible with MICE market
  • Is support of local companies important for hotels and vice versa
  • Conclusion, discussion, question-answer, exercises (e.g. packaging of corporate offer between hotels and tour agencies).

Trianer: Viktoria Sharia: 1998-2004 Haidelberg State University, Master of German Studies and Education. From 2006 until now – professional experience in marketing (SilkRoad Group, Tourism Ntional Board) and in sales (Redix, TiflisWineCeller); 2012-2018 one of the top managers of MICE industry in Georgia.   

Duration: 3 hours (1 meeting)

Module#1. Managing placing and booking, ensuring guests’  safety.

 

The aim of the module is to introduce the trainees to the theoretical knowledge accumulated in the field, to the essence of the hotel management as well as to its functions and methodology.

 

The course will cover the following issues:

  • Introduction to the hotel management (historical overview, hotel classification systems, trends of growth of the field);
  • The essence of placement industry and hotel service;
  • The principal offices of a hotel and peculiarities of their functioning;
  • Hotel and hotel room classification systems;
  • The hotel prices and pricing policy;
  • Policy of early arrivals and late check-outs;
  • The hotel organization and the front office;
  • Booking/reservation (importance of booking for travelers and for the hotels; overview of the booking system; sources; booking procedures of the guests).
  • Reservation confirmation letter and its significance;
  • Guest registration (importance of the first contact with guests; gathering the guests’ data; the guests’ registration procedure; room registration).
  • Difficult situations and handling them;
  • Payment (front office accounting practice; accaunting and payment forms and procedures);
  • Check-outs (necessary procedures for checking out; the guests’ records).

 

Trainer: Giorgi Kurashvili  

 

Duration: 18 hours (6 meetings)

 

A 16-year experience in hospitality management, namely in hotel administration. Cooperation with such brands as: Marriott International (Tbilisi Marriott), Carlson Rezidor Hotels Group (Radisson Blu Iveria) and IHG (Holiday Inn Tbilisi). Since 2016 has been working as the reception-placing manager at Biltmore Tbilisi.

 

Module #2 Housekeeping

 

 The structure and functions of housekeeping in a hotel. The operational process of housekeeping.

Trainer: Oksana Hodin – Invited trainer at Caucasus University Training Center

 

 Duration: 12 hours (4 meetings)

Module #3. General Course in Human Resources Management;

 Aim of the training:

The trainees will develop/deepen their practical and theoretical knowledge of HR management approaches which will enable them to expand their view of HR systems and implement them, which, in its turn, will help an organization to achieve its goals and create a healthy, fair and sophisticated environment.

 

The topics in the module:

 

  • HR management (classical and modern approaches);
  • HR business partner;
  • Organizational culture; communication;
  • Planning, attracting, selecting, adapting and retaining human resources;
  • Types of organizational changes;
  • Human resources management while carrying out organizational changes;
  • Stress management;
  • Compensation models, teaching and development;
  • Motivational systems, evaluation and award.

 

Final class at Holiday Inn Tbilisi. Project presentation and the course summary

 

Trainer: Khatuna Tughushi – Ajara Group, Assitant Director of HR Department (Holiday Inn Tbilisi, Rooms Kazbegi, Rooms Tbilisi, Fabrica Hostel).

 

Duration: 18 hours (6 meetings)

Module #4. Prospects of developing a Georgian brand of hotels

  • The training goal

The goal of the training is to provide the trainees with special knowledge of hotel operation as of an organization and furnish information needed for its management. The training will discuss peculiarities of the hotel operation and current market trends.

 

The training is designed to equip the trainees with theoretical and practical knowledge in hospitality and allow them to develop problem solving skills. The trainees will develop skills to apply the theoretical knowledge in practice, which will allow them to plan, develop strategies and solve problems of hospitality.

 

Topics in the Module

 

  • Prospects of developing Georgian brand of hotels
  • Hotel management in Georgian reality:
    • Types of management in a hotel;
    • Team management and leadership;
    • Motivation and benefits in a hotel;

 

Trainer: Ketevan Alimbarashvili  

Has a 13-year experience of working in hotel and restaurant sector; is involved in preparation of local hotels of Georgian barnd; is a co-author of a few hotel projects, branding and concepts; has worked at top managerial position at a few hotels; for 5 years was the Director General; is a trainer at different training centers; at TBC Bank is a trainer of the project - TBC for Business and the business consultant in tourism and hospitality; has conducted a full course of hotel management throughout Georgia; is the head of the Business Development Department of Hotel Management Program of Company Areal, subsidiary of Livingston. Is a participant of Executive Master’s Program in International Hotel Management of the world top three Swiss School Les Roches.  

 

Duration: 6 hours (2 meetings)

Module #5 Event Management

Customer order analysis, event planning, budgeting and making an offer, administering the event operational part.

Trainer: Nino Pataridze – Event director “Ajara Group” (Holiday Inn, Tbilisi, Rooms Kazbegi, Rooms Tbilisi, Fabrika Hostel).

Duration: 3 hours (1 meeting).

 

 

Module #6. Food and Drink Management

 

Topics of the module:

 

  • Opting for the menue taking account of the restoran themes and market demands;
  • Determining the price of food and drinks;
  • Standard recipes;
  • Developing effective control systems;
  • Price setting strategies;
  • Procedures of product purchases, receipt, storage and preparing;
  • Determining the labor costs of the parlour and kitchen staff;
  • Procedure of accounting the remaining products at the end of each month.

 

Trainer: Ilia Saganelidze  

 

Duration: 6 hours (2 meetings)

Module #7. The Code of Hotel and Tourist Company Relations. What hotels should know about the activities of tourist companies. Who is the most desirable/welcome customer of a hotel? 

The topics of the module:  

 

  • What relations should be established between hotels and tourist companies
  • Why tourist companies are important for hotels?
  • The hotel pricing policy with tourist companies
  • Leisure & MICE tourism
  • Distinguishing features of tour operators and business tourism
  • How hotels work on the LEISURE segment
  • How hotels work on MICE segment
  • MICE tourism criteria regarding hotels
  • Can all the hotels be compatible with MICE market
  • Is support of local companies important for hotels and vice versa
  • Conclusion, discussion, question-answer, exercises (e.g. packaging of corporate offer between hotels and tour agencies).

Trianer: Viktoria Sharia: 1998-2004 Haidelberg State University, Master of German Studies and Education. From 2006 until now – professional experience in marketing (SilkRoad Group, Tourism Ntional Board) and in sales (Redix, TiflisWineCeller); 2012-2018 one of the top managers of MICE industry in Georgia.   

Duration: 6 hours (2 meeting)