Public lecture - "Reservation Systems and Service Standards"

6 April 2023

On April 5, a public lecture was held at Caucasus University for the students of the Tourism School, on the topic - "Reservation Systems and Service Standards ".

 

The lecture was led by an invited guest - the president of the Federation of Hotels - Shalva Alaverdashvili.

 

The following issues were discussed at the lecture:

 

  • General assessment of Georgian and world tourism;
  • Hotel business - as the largest link of the tourism chain;
  • Hotel business in Georgia;
  • Managing the hotel as a business operation;
  • Pandemic - as a crisis;
  • Booking systems and sales structure;
  • Business relationship between the transport company and the hotel;
  • The role and standards of service personnel;
  • Employment;

 

At the end of the lecture, the guest presented up to 10 vacancies to the fourth-year students for them to join the hotel business.

The organizers of the meeting were Nikoloz Siradze and Erekle Mefisashvili, guest lecturers of the Tourism School.