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Service Process Management for Front Line Managers - online training

The aim of the training is to equip the front line managers with knowledge and skills that will help them manage the process of front line employees customer relations properly and effectively.

 

Training participants will learn about service quality management tools and strategies in the organization and will be able to adapt to real work processes through practical assignments.

  • The purpose and role of the service system in the operation of the business;
  • Practical application of services as modern concepts and theories of the field;
  • Importance of service quality and its characteristics/features;
  • Service marketing mix;
  • Customer relationship management;
  • Service quality characteristics;
  • Service delivery points;
  • Monitoring the quality of service.

 

Changes in the program can be made according to the tasks and interests of the training client organization.

    

Tamar Magalashvili

 

 

  

  •  Professor / Trainer
  • Training cost - 450 GEL
  • Register online

 

10% discount for Caucasus University students and graduates.