In the modern era, the provision of high quality medical services is relevant and its main indicator is customer/patient satisfaction. Often the medical staff is distinguished by high quality technical competence, although less attention is paid to the issues of communication with the patient, the development of relevant skills. It is the elimination of communication gaps that enables the medical institution to be patient-oriented, tailored to the patient's needs in the market, and to gain a competitive advantage.
The training will help medical staff: doctors, nurses, receptionists, patient communication staff to analyze the role and importance of communication as one of the important indicators of high quality medical care. Develop the skills to produce proper communication, learn about the most common cases of communication deficiencies and their significance. Avoid and manage conflict. Work on the main challenges of interpersonal communication.