The most important thing in the management of medical institutions is the smooth operation of the reception. It is the central place in a medical facility. The patient registration system, the provision of timely, uninterrupted service to patients is a special priority and a matter of constant care. Communication skills with the patient, conflict prevention and management, analysis of confidential information and its protection, interpersonal communication skills have a special impact on the provision of high quality service.

The course will assist medical facility managers, admissions staff in analyzing communication skills with patients, avoiding conflicts, reducing stress and managing management issues, and overcoming difficulties in the work process.