The following issues will be discussed during the course:

• Introduction to Hotel Management (historical overview, hotel classification systems, industry growth trends);
• The essence of the accommodation industry and hotel services;
• The main services of hotels and the peculiarities of their functioning;
• Hotel and hotel room classification systems;
• Hotel prices and pricing policy;
• Procedures for premature arrivals and late discharges;
• Hotel organization and front office;
• Booking (the importance of booking for travelers and hotels, review of the booking system, sources, booking procedures by guests);
• Meaning of booking letter confirmation;
• Registration of guests (the importance of the first contact with the guest, collection of guest data, guest registration procedure, registration of the allocated room);
• Problematic situations and solutions;
• Payment to the guest (general accounting practice of the front office, payment and payment forms and procedures);
• Discharging guests (Procedures Necessary for discharging guests, Guest Stories).